Support Center
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Contact Us
Have a question or need assistance? Send us a message and we'll get back to you as soon as possible.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Emergency Support
For critical server issues outside business hours, use our emergency contact:
Email: emergency@billing.obsidianhost.net
Phone: +1 (555) 123-4567
Frequently Asked Questions
After ordering a server, you'll receive login credentials via email. Use these to access the Pterodactyl control panel where you can manage your server.
We accept credit/debit cards (processed securely via Stripe), PayPal, and account balance payments.
Contact our support team with your upgrade request. We'll handle the migration and prorate any billing changes.